Refund policy

At Scandy’s, we want you to have a great experience with our Swedish candy. Due to the nature of our products (food items), all sales are final once orders have been shipped, except in specific cases outlined below.

Order Cancellation

Orders may be cancelled only before they are processed and shipped.

Once an order has been shipped, cancellation is no longer possible.

To request a cancellation, please contact us immediately at:
📧 ask@scandys.co

If the order has not yet been processed, a full refund will be issued to your original payment method.

Returns & Refunds

Refunds or replacements are only provided under the following conditions:

Wrong item received
Missing item(s)
Product damaged during delivery
Order not successfully delivered and returned to us

We do not offer refunds or returns for:

Change of mind
Personal taste preferences
Opened or consumed products

Product Condition Disclaimer

Due to Malaysia’s climate, some products may be sensitive to heat.

Minor softening or cosmetic changes do not qualify as damage and are not eligible for refund.

Reporting an Issue

All issues must be reported within 48 hours of delivery.

Please email: ask@scandys.co with:

Order number
Description of the issue
Clear photos of:
- Product
- Packaging
- Shipping label

Failure to provide sufficient evidence may result in rejection of the claim.

Return Requirements

Returns are only required if explicitly requested by Scandy’s.

If a return is approved:

Items must be unused and in original packaging
Must be returned within 7 days
Return shipping costs are borne by the customer unless the error was caused by Scandy’s